Signing in with your registered email address or mobile number and password opens your account. The figure to check first is the balance, and what you can do with it depends on three things this page explains: verification, payment ownership and activity.
The balance belongs to a single profile in a single real name, and that link shapes how freely it can move. Money leaves an account only once it has completed verification, which an independent betting review reports as the condition for any payout. Money should only arrive from, and go to, payment accounts in your own name. And an account with no betting, gaming, deposit or withdrawal for 13 consecutive months becomes inactive and can be charged a fee. The sections below take each rule in turn.
Withdrawals need a verified account. If you have not yet sent your documents, the balance is there but taking it out is not yet possible.
Payouts should go to the bank account, UPI ID or wallet linked to your own profile, not to a friend or family member.
Any bet, game, deposit or withdrawal counts as activity and restarts the 13-month inactivity count.
Two rules cover most balance questions, and both concern who owns the payment account.
A deposit must come from a payment account held in your own name. The operator's terms state that deposits from someone else's account may be treated as invalid, which can leave a balance in question.
An independent betting review reports that payouts go to a bank account, UPI ID or wallet in your own name, from a verified account. Processing times are not confirmed for each method, so this page does not give one.
Most balance questions can be ruled out in a few minutes by working through these four checks in order.
You are allowed only one account, so check that the email address or mobile number you signed in with is the one you registered.
If the sending account belonged to someone else, the deposit may have been treated as invalid.
Accounts that are not verified cannot withdraw. Confirm your documents were accepted before you expect a payout.
Keep a note of the amount, the date and the payment account used, so any later message about the balance is specific.
An account with no betting, gaming, deposit or withdrawal activity for at least 13 months in a row becomes inactive and can be charged an inactive account fee, with at least 14 days of notice. This guide gives no fee figure because none has been confirmed. The simplest protection is one real transaction well before the 13-month mark. If you have finished with the account, take out the balance once it is verified rather than letting it lapse.
A calendar note about eleven months after your last activity leaves room to act before the 13-month mark.
A verified account can withdraw to a bank account, UPI ID or wallet linked to your own profile.
If you no longer want the account, withdraw what is left once it is verified, and keep any notice you receive about the account.
The operator's terms promise at least 14 days of notice before an inactive account fee, so read any message about it promptly.
Give the details below in any written message, so the reply can refer to the exact transaction rather than a general problem.
Use the address on the account, and include your account number or username.
Say how much you expected and when, instead of describing the problem in general terms.
Name the bank, UPI ID or wallet used and confirm it is in your own name.
This is a guide to rules, not a view of anyone's account. It cannot show or change your balance.
Minimum deposit and withdrawal amounts are not given here, because none could be confirmed.
Processing times are not given here, because they are not confirmed for each payment method.
Nothing here describes promotions or bonus balances.
Nothing here says gambling is permitted where you live.
Plain answers for the situations that come up most after signing in.
Withdrawals need a verified account. Complete age and identity verification first, then request the payout to a payment account in your own name.
Use the email address or mobile number you registered with, together with your password, on the website or in the app.
Payouts should go to the bank account, UPI ID or wallet linked to your own profile, not to someone else's.
No. After 13 months in a row with no betting, gaming, deposit or withdrawal activity, the account becomes inactive and can be charged a fee, with at least 14 days of notice.
This guide does not state withdrawal fees. Your bank, UPI provider or wallet may charge its own fees.
Processing times are not confirmed for each method, so this guide does not give one. Completing verification early is the surest way to avoid a delay.
Register, verify, maintain