Verification is where new accounts most often stall. These answers cover what is asked, how to send it, what the rules say about names and payments, and what to do while you wait.
The questions below are grouped by what you are trying to do. Find your situation, read the short answer and follow the link to the longer page if you need the detail.
Four figures from the operator's published terms come up repeatedly in verification questions.
18+
1
13
14
The operator's terms give two routes: submit online, or send an email. The email route has a specific format that is worth following exactly.
Submit your documents online. Use clear photos or scans with every corner visible.
Write to support@4rabet.com from the email address you registered with, and put your account number or username in the subject line.
Save the files you sent and a note of the date, so any follow-up can point to the same documents.
A request makes more sense when you know what it protects. Each of these maps to a rule in the operator's terms.
Confirms you are an adult. Players must be over 18 and above the legal gambling age in their own jurisdiction.
May involve a utility bill or bank statement less than six months old, to tie the name to an address.
Deposits from someone else's account may be treated as invalid, and an independent review reports that payouts go to accounts linked to your profile.
Duplicate accounts may be closed, so one verified profile is what you should aim for.
These two states are easy to confuse. A registered account exists; a verified account has passed the checks.
You completed the Join Now form with your name, date of birth and contact details. You hold a profile but have not yet proved who you are.
Your age and identity documents were accepted. Reviews report that withdrawals need this state.
A profile with no activity for 13 months in a row. It can be charged an inactive account fee after at least 14 days of notice.
Several common delays come back to one of these four habits.
Type your name exactly as it appears on the document you will send.
Make sure the whole document is in frame and the name and date of birth are legible.
If you use a payment card, show only the first six and last four digits.
Send from the address on the account, not from a different one.
Read the question closest to your situation; each answer is short on purpose.
It is the process of confirming your age and identity after you register. You provide an accepted document and, if asked, an address proof, so that the profile can be treated as belonging to a real adult.
Identity checks may also require a utility bill or bank statement less than six months old. The full document list is on the KYC documents page.
One account per person, in your real name; players over 18 and above the legal gambling age; deposits from payment accounts in your own name; withdrawals only from verified accounts, as reviews report; and an inactive account fee after 13 consecutive months without activity.
An account with no betting, gaming, deposit or withdrawal activity for at least 13 consecutive months becomes inactive and can be charged a fee, with at least 14 days of notice.
It is safer if they match. Where they differ, use a utility bill or bank statement less than six months old that shows your current address.
The operator's terms require the deposit to come from your own payment account. Payouts need a verified account, so keep your documents ready before you expect to withdraw.
Yes, until verification is complete. Documents are sent from the registered address, so a closed or changed address leaves no clear route for them.
Register, verify, maintain